Shaw Communications Job Application

Shaw Communications Job Application Process

You can get the chance to work at Shaw Communications by applying online. Below, you can find the detailed information about the hiring process of Shaw Communications which offers entry-level and managerial positions.

Shaw Communications Inc. is a Canadian telecommunications company which provides telephone, Internet, television, and mobile services all backed by a fibre optic network. Headquartered in Calgary, Alberta, Shaw provides services mostly in British Columbia and Alberta, with smaller systems in Saskatchewan, Manitoba, and Northern Ontario. Through its subsidiary Freedom Mobile, Shaw provides mobile services in urban areas of British Columbia, Alberta, and Southern Ontario. The company’s chief competitor is Telus Corporation.

Shaw Communications Job Application

Apply Online Shaw Communications Jobs

You can be a member of Shaw Communications family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application Shaw Communications where you can find out more about the position for which you want to apply.

Customer Advisor
Every day, our passionate employees connect our customers to the world and everything in it – it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work. Do you love exploring the ways technology connects you to all your favorite things? That’s what you’ll do every day as a Shaw Customer Advisor in our dynamic contact centre. And with each customer conversation you have, it becomes clear: You’re not just supporting people. You’re connecting people.

At Shaw we believe a diverse workforce fosters diversity of thought and perspective, and more diversity means more solutions. We invite all qualified individuals to apply.

What we offer:

• Competitive pay that recognizes experience and performance
• Premier, flexible benefits that allow you to cover the things that are most important to you – whether that be eye glasses or gym memberships
• Great Employee discounts on Wide Open Internet, all you can watch TV/Video, and all you can talk long distance, as well as discounts with many major retail partners
• Dedicated resources for continuous learning and career development
• Rewards and Recognition platform with incentives to earn points for travel and merchandise
• Retirement and Savings plans
• Success Sharing Program, Employee Share Purchase Plan, Stock Options Programs, Dependent Scholarships, and Enhanced Parental Leave
• Many different career opportunities both locally and across Canada
• A performance based team environment where every employee matters

Specialist

Shaw Communications Inc., the leading entertainment and communications company, has an exciting opportunity for a Specialist, User Experience in our Calgary Barlow office. Reporting to the Team Lead, Desktop Services, the successful candidate will be accountable for providing support our internal customers.

Accountabilities:

• Implements, administers and configures the SCCM Enterprise environment.
• Packages, tests and applies patches and security updates for all supported Operating Systems
• Performs desktop deployment automation architecture, design/migration and troubleshooting.
• Creates, tests and deploys OS images.
• Packages, deploys, installs and administers all approved software.
• Provides technical expertise, guidance and strategic recommendations to other IT groups regarding configuration, deployment, and imaging issues.
• Develops, implements, and promotes standard operating procedures and schedules.
• Conducts hardware, software, and server audits to ensure compliance with established standards, policies, and configuration guidelines.
• Performs other duties as assigned.

Required Skills and Qualifications:

• Working knowledge of IT architectures and capabilities.
• Demonstrated understanding of software and hardware configuration management.
• Familiar with principles and best practices related to Active Directory Administration.
• Proficient in completing daily assignments and project activities with great attention to detail and a high degree of accuracy.
• Excellent analytical and critical thinking skills, good judgment, and an ability to act decisively.
• Ability to work without direct supervision and self-learn.
• Ability to suggest system improvements and optimize existing infrastructure.

Help Desk Specialist

Position Overview
• Serve as an ambassador to assist Call Center and Retail agents with all customer inquiries
• Provide support to internal and external stakeholders while ensuring a positive customer experience
• Respond and resolve all escalated customer issues through strong negotiation and decision making skills

Accountabilities/ Responsibilities
• Facilitate and provide a high level of service and support in an inbound call centre environment to Call Centre and Retail agents with Help Desk related calls such as port requests, troubleshooting, billing disputes…etc.
• Work with Call Centre and Retail agents to ensure that all of their issues are resolved using the tools provided to you and by interfacing with other departments and vendors
• Accurately and efficiently support Call Centre and Retail agents in resolving customer issues which include but are not limited to troubleshooting wireless services, wireless handsets, data devices, etc.
• Assess and validate all wide-spread issues and act as liaison between departments to coordinate immediate resolution
• Work with CRM to validate, create and escalate Service Request tickets for timely resolution
• Ensure issues are escalated to the appropriate departments in a timely manner
• Participate in team meetings and on-going training sessions
• Adhere to Customer Care department policies, procedures and standards
• Other duties as requested by the Team Lead or Manager

Learning Advisor

We have an exciting opportunity for a Learning Advisor. This position is accountable for stakeholder management, Instructional Design, vendor management and project management within a defined business portfolio. This individual contributor role defines training strategy, designs training programs and partners with our HR peers to create training programs that empowers and engages employees to grow in their position and in their careers at Shaw. We welcome applicants from Calgary, Edmonton, Winnipeg, Montreal, Vancouver, Victoria or Nanaimo.

Accountabilities/Responsibilities:

• Work with multiple groups within our organization to assess and prioritize training and development needs linked to business objectives
• Build and maintain strong working relationships across all levels of the organization including senior leaders, key stakeholders and subject matter experts (SME’s)
• Ensure training projects are delivered on-time, on budget, and within scope
• Manage changes to schedule and scope changes effectively to ensure success of the project
• Conduct and/or analyze training needs and skill assessments to develop new training or improve existing program(s).
• Determine appropriate learning objectives and evaluation metrics upon which the project will be evaluated at its completion
• Examine the most effective learning methodologies and design training solutions including: instructor-led, virtual instructor-led, self-paced, eLearning, video tutorials, informal and social learning methods
• Establish a training strategy and approach that will deliver the best return on investment for the business unit and/or group
• Assess and select external vendors or consultants for training program creation
• Project Manage external vendors, consultants and/or internal resources as required
• Instructional Design and maintenance for eLearning storyboards, training manuals, Facilitator Guides, training support material, and other educational materials within portfolio
• Develop testing and evaluation strategies to evaluate learning, program curriculum, content, and facilitation
• Maintain feedback mechanism(s) to solicit continuous facilitator and stakeholder feedback
• Conduct Train-the-Trainer (TTT) sessions for facilitated and virtual facilitated training programs
• Evaluate the effectiveness of training program delivery and providing recommendations for improvement
• Develop and implement best practice evaluation methodologies and leverage evaluation summary reports to demonstrate return on investment (ROI) for training programs to business leaders

Shaw Communications Application Form/PDF

You can check whether there is printable application form available for Shaw Communications and you can download it if there is one. You can either submit the application form in person or you can send it via email.

How to Apply for Shaw Communications Jobs;

https://shaw.njoyn.com/

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